Terms and Conditions
Welcome to SAMBARA. By using our website, mobile app, and related services, you agree to the following Terms and Conditions.
1. Service Scope
SAMBARA provides technology-enabled services including food delivery and related commerce services. Availability may vary by location, operating hours, and partner capacity.
2. User Accounts
- Users must provide accurate information during registration.
- You are responsible for maintaining account confidentiality.
- SAMBARA may suspend accounts involved in fraud, abuse, or policy violations.
3. Orders and Deliveries
- Orders are subject to restaurant/store acceptance and rider availability.
- Delivery times are estimates and may vary due to traffic, weather, or operational constraints.
- Customers must provide accurate delivery location and contact details.
4. Pricing and Payments
- Prices, delivery fees, taxes, and service charges are shown at checkout.
- Payments may be processed via approved gateways and methods available in-app.
- Refunds or adjustments are governed by applicable SAMBARA policies and case review.
5. Cancellations and Refunds
Cancellation and refund eligibility depends on order stage, partner policies, and service conditions. SAMBARA reserves the right to review and decide cases fairly.
6. Platform Conduct
- Users must not misuse the platform, manipulate pricing, or harass partners/staff.
- Any illegal, abusive, or fraudulent activity may lead to account restriction and legal action.
7. Partner and Rider Responsibilities
Restaurant, store, and rider partners are responsible for service quality, lawful operations, and compliance with applicable regulations and platform guidelines.
8. Limitation of Liability
SAMBARA provides services on a best-effort basis and is not liable for indirect or consequential losses arising from delays, outages, or third-party actions beyond reasonable control.
9. Intellectual Property
All SAMBARA brand elements, platform content, and technology assets are protected by applicable intellectual property laws.
10. Governing Framework
These terms are intended to align with applicable laws and regulatory requirements in Nepal. Additional operational policies may apply.
11. Updates to Terms
SAMBARA may revise these terms periodically. Continued use of the platform after updates constitutes acceptance of revised terms.
12. Contact
For support or legal inquiries, contact admin@sambara.app.