Privacy Policy
At SAMBARA, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform.
1. Information We Collect
- Account details (name, phone, email, address).
- Order and delivery information.
- Location information (for delivery, tracking, and service availability).
- Payment-related details processed through approved payment partners.
- Device, app usage, and support interaction data.
2. How We Use Your Information
- Process orders and deliveries.
- Improve platform performance and user experience.
- Provide customer support and service communications.
- Prevent fraud, abuse, and security incidents.
- Send relevant offers and updates (where permitted).
3. Data Sharing
We may share relevant data with partner restaurants, delivery personnel, payment gateways, and essential service providers only to operate SAMBARA services securely and effectively. We do not sell personal data.
4. Data Security
We apply reasonable technical and organizational safeguards to protect user information from unauthorized access, misuse, or loss.
5. Data Retention
We retain personal information as required for service operations, legal compliance, dispute resolution, and fraud prevention.
6. Your Rights
- Access or update your account information.
- Request correction of inaccurate information.
- Request account or data deletion where legally permitted.
- Manage marketing communication preferences.
7. Third-Party Services
SAMBARA may use third-party services including maps, notifications, analytics, and payment providers. Their services may be governed by their own privacy terms.
8. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with immediate effect unless otherwise stated.
9. Contact
For privacy-related questions, contact us at admin@sambara.app.