Refund Policy

At SAMBARA, we aim to handle refunds fairly and transparently for customers, restaurants, stores, home kitchens, delivery partners, and service providers.

When Refunds May Apply

Order cancellation before preparation or dispatch, where eligible.
Incorrect, missing, damaged, or unavailable items confirmed after review.
Failed digital payment or duplicate payment verification.
Service failure caused by operational issues within Sambara or partner control.

Review Process

Refund requests may require order details, photos, delivery status, payment proof, and partner confirmation. Approved refunds are returned through the original payment method, wallet, credit, or another supported method depending on the case.

Non-Refundable Situations

Incorrect address or unreachable customer after rider arrival.
Food quality preferences not caused by partner error.
Orders already prepared or dispatched where cancellation is not possible.
Misuse, fraudulent claims, or repeated policy abuse.

For refund help, contact admin@sambara.app.